All CSG services are provided with a focus on client and resident needs.  By maintaining open lines of communication, we can ensure that these needs are met. 

Through detailed and effective quality management, CSG continually enhances the survey preparedness of your food service department and the staff we support. We integrate our quality improvement system with yours to maximize its’ effect.  Our guiding elements are:

Sensitivity to food preferences
We pay attention to regional preferences in developing recipes and preparation methods. We talk directly with residents and listen closely to staff input.

Nutrition awareness programs
We will provide your patients and staff with menu items and information reflecting healthy choices.  CSG utilizes a library of recipes and menu ideas to meet the needs of your resident population and maximize resident satisfaction.

Innovative menu planning
We are committed to enhance food service with weekly specials, theme days, holiday menus, monthly monotony breakers, and seasonal changes.  As always, the key to innovative food quality begins with proper training to assure that the right program or procedure is followed. We also have the ability to develop specialized menus for those with certain food allergies or perhaps vegetarian preferences.

Food safety procedures
HACCP is used in identifying potentially hazardous foods, contamination in the food flow and in determining the potential for survival and multiplication of microorganisms. Appropriate control and preventive measures are implemented and subsequently monitored on a routine basis. The HACCP program is the best insurance policy for protection from food borne illness and the best assurance of quality. Time and temperature principles, audit, forms, training to educate staff to adhere to the guidelines, properly document data, and appropriate corrective actions, all are an interregnal part of educating.

Computerized Management System
CSG would implement a streamlined software program to assist in tracking inventory, purchasing, resident information, catered events, etc., reducing the amount of time spent on administrative responsibilities.  CSG’ software offers all of these applications in one program, allowing additional time for “hands-on” management and training. 

Job Descriptions / Performance Evaluations
Through the effective use of these tools, employees will have clearly defined expectations, goals and objectives, and understand what is necessary to be a continued part of the team. Evaluations are completed annually and development plans are designed with each team member.

Our resources and programs result in savings for you.  Because we do our job so well, CSG often identifies enough cost savings to offset our fees, providing our clients better quality at no additional cost.  In many cases CSG has reduced departmental costs by more than ten percent! If your healthcare facility is anywhere in Maryland, DC, Virginia, Pennsylvania, Delaware, North Carolina, New Jersey, New York, Massachusetts or Connecticut -
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